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General FAQs

Find your favorite TRESemmé product by using our Product Locator. All of our current products are listed on our website, so if you can't find it, it's likely been discontinued. 

Check out our Store Locator on our website for a list of local and online retailers. You can also ask your local store manager to start carrying TRESemmé!

We occasionally offer coupons on our Facebook page here and website.

The following is an example of the manufacturing code you will see on your products: Manufacturing Code format : EXAMPLE: 03250HU01 = MMDDY/PLANT CODE = March 25, 2010 Month = 03 (Numerical, from 01 to 12 for Jan.- Dec.) Example 03 = March Day = 25 (Numerical, from 01 to 31). Example 25 = 25th day of the month Year = 0 (Numerical, from 0 - 9) Last digit of most recent year. Example: 2010 Plant Code and other manufacturing information = HU01

We offer a variety of formula options for our salon-quality products. Our conditioners typically don’t contain sulfates. If you're looking for sulfate-free shampoos, you would also love:

·      Pro Pure Micellar Moisture Sulfate-Free Shampoo

·      Pro Pure Damage Recovery Sulfate-Free Shampoo

·      Pro Pure Curl Define Sulfate-Free Shampoo 

·      Botanique Coconut Nourish Sulfate-Free Shampoo

·      Botanique Hemp Hydration Sulfate-Free Shampoo

·      Keratin Smooth Color Sulfate-Free Shampoo

·      Pro Care Curls Sulfate-Free Shampoo

Sure do. If you are looking for unscented products, shop our Unscented TRES Two Hair Sprays and Unscented Dry Shampoo 4.3 oz.

Unscented TRES Two Aerosol Hair Spray

Unscented TRES Two Non-Aerosol Hair Spray

Unscented Dry Shampoo

Unilever follows the guidelines of the US Food & Drug Administration and uses the International Nomenclature for Cosmetic Ingredients. As seen on product labels, Unilever does not use any peanut ingredients in its Personal Care products. Some products do contain tree nut derivatives as shown on the labels. Examples include almond, coconut, kukui, macadamia, pistachio and shea nut variants in certain products. There are no allergenic proteins present in the highly refined nut oils and nut extracts used by Unilever.

Unilever manufacturing facilities follow rigorous cleaning procedures in preparing our products. This is necessary not only for product integrity but also for hygiene purposes. The high level of quality found in Unilever products is assured by our adherence to Good Manufacturing Practices [as stated in the CTFA Quality Assurance Guidelines (2007), ISO GMP Guidelines (2007) and FDA Draft Cosmetic GMPs (2013)]. However, there can be no absolute assurance that all products are free of all possible allergens.

If you have any concerns, please consult with your physician and avoid products which could be a problem, there are many variants available to meet consumer needs.

Gluten is a protein found in wheat, rye, barley and processed oats. For ingredient labeling, our company follows the guidelines of the US Food & Drug Administration (FDA) and uses the International Nomenclature for Cosmetics Ingredients (INCI). If any wheat, rye, barley or oat-derived raw materials are in our products, they would be listed on the labels. This includes any hydrolyzed protein from wheat, rye, barley or oats which may contain gluten. We recommend that you consult with your physician as to whether use of grain derivatives in personal care products will cause the symptoms of Celiac-Sprue Disease.

By July 2021, all TRESemmé products will no longer contain DMDMH.  We always disclose full ingredient lists on our product labels, on tresemme.com and on SmartLabel.

Our products may contain animal-derived ingredients from normal sustainable animal husbandry, farming or fishery practices such as milk, honey, lanolin, silk etc. Products may also contain processed and denatured animal by-products with established uses such as tallow, keratin, collagen, elastin, etc. In most cases, this is because the ingredient performs a function for which there is no suitable alternative available.

TRESemmé and Unilever have prioritized animal welfare as an important social and ethical issue when developing products. As part of our Sustainable Agricultural Code, we work with suppliers to continuously improve the sourcing of agricultural ingredients.

TRESemmé and Unilever have prioritized animal welfare as an important social and ethical issue when developing products. Our policy prohibits animal tests for our products and the ingredients used in them, anywhere in the world, and Unilever has been recognized by PETA as a company working for regulatory change.

You bet! All Unilever shampoos and conditioners are safe to use on color-treated hair. We even use proprietary technology that helps prevent color fade.

The pH levels of TRESemmé shampoos and conditioners are in the range of 4 to 7.

All TRESemmé formulas are safe to use and meet the highest global safety and quality standards. Before being selected for our formulas, each of our ingredients undergoes an industry-proven, comprehensive safety evaluation by Unilever scientists, who assess data from leading third-party industry organizations, regulators, and our in-house experts. We rigorously assess all TRESemmé products to ensure all ingredients, manufacturing and labeling comply with applicable laws and regulations all over the world. If you want to learn more about our ingredients, click here. 

You'll definitely achieve the best hair results by washing with a matching shampoo and conditioner duo. Not only are their fragrances compatible, but the cleaning properties of the shampoo are balanced by the moisturizing properties of the conditioner. They're made to work together! For more info, click here Click here to view Collections.

A recycling symbol can be found on the back label or bottom of most TRESemmé products. 

 

We are on a journey to have all of our products to be recyclable, and today all of our non-black bottles are already recyclable. To make our black bottles recyclable, we are currently developing a new black pigment for our bottles so they can be detected and sorted. 

 

For questions on our journey to full recyclability, see here Click here to contact us

By the end of 2020, most TRESemmé shampoo and conditioner bottles sold in the US will be made with 100% recycled plastic. TRESemmé already has 70-100% recycled content in most of its bottles.

The new bottles are recyclable. The components that are not recyclable are the cap/pump. We are working on improving this going forward.

All of the new TRESemmé bottles going into market with a “Restyled for the Planet” logo are made with recycled plastic. Any packaging without the logo is old stock.

At TRESemmé, we stand by the quality of our products, and nothing is more important to us than your complete satisfaction. If you are not satisfied with the results of your TRESemmé shampoos or conditioners within the first 30 days after purchase, please reach out for your money back.

Questions, comments, compliments? We want to hear from you no matter what Click here to get in touch