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TRESemmé Product & Ingredient Safety FAQ

 

Have questions? Learn more about how our formulas are rooted in proven science and meet the highest standards in quality and safety.

 

What kind of safety and testing measures does TRESemmé take with its products?

 

Our commitment to innovation and to our consumers never ends, and we are continually improving TRESemmé products and checking the latest science to make sure they meet the highest standards in quality and safety. Before being selected for our formulas, each of our ingredients undergoes an industry-proven, comprehensive safety evaluation by Unilever scientists, who assess data from leading third-party industry organizations, regulators, and our in-house experts. We stand behind our products and know they are safe to use. 

If you want to learn more about the specific evaluations and assessments our products undergo, you can visit our Product & Ingredient Safety page here.

 

Are TRESemmé products safe to use?

 

All TRESemmé formulas are safe to use and meet the highest global safety and quality standards. Before being selected for our formulas, each of our ingredients undergoes an industry-proven, comprehensive safety evaluation by Unilever scientists, who assess data from leading third-party industry organizations, regulators, and our in-house experts. We rigorously assess all TRESemmé products to ensure all ingredients, manufacturing and labeling comply with applicable laws and regulations all over the world. If you want to learn more about our ingredients, click here. 

 

How can TRESemmé ensure salon-quality at low prices?  

 

Unilever (the parent company of TRESemmé) has access to some of the top Research & Development teams in the world and can produce salon quality products at an affordable price due to the scale of production and high volume of sales.

Our commitment to innovation and to our consumers never ends, and we are continually improving our products and checking the latest science to make sure they meet the highest standards in quality and safety. We’re proud to be in this unique position where we can democratize salon trends for people everywhere.  

 

Are TRESemmé products sulfate free?

 

We offer a variety of formula options for our salon-quality products. Our conditioners typically don’t contain sulfates. If you're looking for sulfate-free shampoos, you would also love:

·      Pro Pure Micellar Moisture Sulfate-Free Shampoo

·      Pro Pure Damage Recovery Sulfate-Free Shampoo

·      Pro Pure Curl Define Sulfate-Free Shampoo

·      Botanique Coconut Nourish Sulfate-Free Shampoo

·      Botanique Hemp Hydration Sulfate-Free Shampoo

·      Keratin Smooth Color Sulfate-Free Shampoo

·      Pro Care Curls Sulfate-Free Shampoo

 

Are there animal-derived ingredients in TRESemmé products?

 

Our products may contain animal-derived ingredients from normal sustainable animal husbandry, farming or fishery practices such as milk, honey, lanolin, silk etc. Products may also contain processed and denatured animal by-products with established uses such as tallow, keratin, collagen, elastin, etc. In most cases, this is because the ingredient performs a function for which there is no suitable alternative available.

TRESemmé and Unilever have prioritized animal welfare as an important social and ethical issue when developing products. As part of our Sustainable Agricultural Code, we work with suppliers to continuously improve the sourcing of agricultural ingredients.

 

What is TRESemmé’s policy on animal testing?

 

TRESemmé and Unilever have prioritized animal welfare as an important social and ethical issue when developing products. Our policy prohibits animal tests for our products and the ingredients used in them, anywhere in the world, and Unilever has been recognized by PETA as a company working for regulatory change.

 

Is TRESemmé gluten free?

 

Gluten is a protein found in wheat, rye, barley and processed oats. For ingredient labeling, our company follows the guidelines of the US Food & Drug Administration (FDA) and uses the International Nomenclature for Cosmetics Ingredients (INCI). If any wheat, rye, barley or oat-derived raw materials are in our products, they would be listed on the labels. This includes any hydrolyzed protein from wheat, rye, barley or oats, which may contain gluten. We recommend that you consult with your physician as to whether use of grain derivatives in personal care products will cause the symptoms of Celiac-Sprue Disease.

 

What is the pH level in TRESemmé products?

 

The pH levels of TRESemmé shampoos and conditioners are in the range of 4 to 7.

 

Do TRESemmé products make your hair fall out?

 

We can assure you that TRESemmé products don’t cause hair loss. TRESemmé products meet the highest standards in quality and safety and have been proven safe to use.

There is a lot of misinformation about hair loss, and a lot of different factors can cause it. Some causes include hormonal changes, stress, genetic makeup, pregnancy, serious illness, medication, diet, or hair styling techniques.

And, as with any topical product, some people may have sensitivities to specific ingredients, whether those ingredients are natural or made in a lab. So, if you have a reaction to any product, please stop using it and consult your doctor. You can also reach out with specific concerns to our Consumer Services team, which is here to help you. You can get in touch with them here.


Is it possible that my TRESemmé shampoo or hair products are causing hair loss? What can I do?

 

We understand hair loss and scalp sensitivity is a very personal and complex issue that has many potential causes including hormonal changes, stress, genetic makeup, pregnancy, serious illness, medication, diet, or hair styling techniques. While our products are proven safe and do not cause hair loss, certain individuals may have sensitivities to a range of ingredients, as with any topical product. If you are experiencing any reaction, please consult your doctor.

If you are using TRESemmé products and have specific concerns, our Consumer Services team is also here to help you! You can get in touch with them here.

 

Do TRESemmé products contain DMDM hydantoin?

 

By July 2021, all TRESemmé products will no longer contain DMDMH.  We always disclose full ingredient lists on our product labels, on tresemme.com and on SmartLabel.

 

Why does TRESemmé plan to stop using DMDMH in all its products?

 

We’re always looking to improve and evolve our product formulations. Starting in 2019, we began reformulating TRESemmé wash and care products to make several ingredient changes. One of the changes was to swap DMDMH for another preservative because it was a better match for the new TRESemmé formulas. By July 2021, all TRESemmé products will no longer contain DMDMH.

 

Does DMDM hydantoin make your hair fall out?

 

No, it does not, and there’s no reason to worry about the safety of it or any of our products. DMDMH has been repeatedly proven safe and is widely used as a preservative throughout the cosmetics industry to prevent the growth of harmful bacteria and mold in beauty products.    

There is a lot of misinformation about hair loss, and a number of different factors can cause it. Some causes include hormonal changes, stress, genetic makeup, pregnancy, serious illness, medication, diet, or hair styling techniques. And, as with any topical product, some people may have sensitivities to specific ingredients, whether those ingredients are natural or made in a lab. So, if you have a reaction to any product, please stop using it and consult your doctor. You can also reach out to our Consumer Services team with more specific questions here.

 

Do TRESemmé products contain formaldehyde?

 

No, we do not use formaldehyde as an ingredient in any of our products. However, a few formulas use ingredients that release trace amounts of formaldehyde as they work to keep the product fresh, and keep harmful bacteria out. Regulators and scientific experts across the globe agree that such small amounts of formaldehyde do not cause any harm. In fact, you are exposed to a larger amount of formaldehyde when you eat a pear.

 

Is there a recall on TRESemmé shampoos?

 

There are no recalls on any TRESemmé products. All our products meet the highest global safety standards and are safe to use. If you are experiencing an issue with a product, our Consumer Services team is here to help you, and you can get in touch with them here.

 

Is TRESemmé offering a refund on its products? Products containing DMDMH?

 

At TRESemmé, we stand by the quality of our products, and nothing is more important to us than your complete satisfaction. If you are not satisfied with the results of your TRESemmé shampoos or conditioners within the first 30 days after purchase, please reach out for your money back.

 

Is there a lawsuit against TRESemmé?

 

Yes, but the allegations regarding TRESemmé Keratin Smooth and Keratin Smooth Color shampoos are simply untrue. We stand by all TRESemmé products and want to reassure everyone that no TRESemmé products cause hair loss. TRESemmé products meet the highest standards in quality and safety and have been proven safe to use.