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Frequently Asked Question's (FAQ's)

Unilever Australasia does not guarantee that its products are free from GM materials or materials that have been derived from a GM source.

We are committed to driving fundamental change within the palm oil sector to ensure its long-term sustainability and continued prosperity. Read about our position on the issue on Unilever.com.

You can purchase our Tresemme collection in all major retail outlets such as Woolworths, Coles, IGA, Priceline, Big W, Chemist Warehouse and Kmart

Unilever is committed to eliminating animal testing and are investing in alternatives. For more information please visit this article (356kb/.pdf)

Our products may contain animal derived ingredients from normal sustainable animal husbandry or farming or fishery practices such as milk, honey, lanolin, silk etc. Products may also contain processed and denatured animal by products with established uses such as tallow, keratin, collagen, elastin etc.

In most cases this is because the ingredient performs a function for which there is no suitable alternative available. Animal welfare is an important social and ethical issue. As part of our Sustainable Agricultural Code we work with suppliers to continuously improve the sourcing of agricultural ingredients. 

You can read more about our approach on this article

3 years under normal conditions (e.g. not stored at excessively high temperatures for prolonged periods).

Looking for gorgeous, healthy-looking hair? It all starts with the right shampoo. And luckily we've got a shampoo solution for every hair type, so you can feel salon-fresh every day. 

To find the product that would suit you best start by selecting the Shampoo that matches your hair type and needs first. Then pair this with the matching conditioner for the ultimate combination and effect. Its always good to protect your hair from heat and styling damage to keep your hair healthy!

Then review out styling solutions to hold the look you love.

At TRESemmé, we always make sure to only select and use professional-quality ingredients in our products. Each and every ingredient is rigorously screened by our team of scientific experts before it goes into our shampoos and conditioners. This commitment to safety never ends, and we are continually improving our products and checking the latest science to make sure they meet the highest standards in quality and safety.

We do not use formaldehyde in our products. We do use formaldehyde donors such as DMDM hydantoin in some of our shampoos and conditioners.  Formaldehyde donors release low levels of formaldehyde throughout the shelf-life of a product, which protect the product from spoiling.  Formaldehyde is a natural substance which is present in food and produced within our bodies, and the low levels present in our products are well within safe and regulated levels. This has been confirmed by regulators and scientists around the world.

DMDM hydantoin is used in some of our products and it’s a widely used ingredient in the beauty industry. DMDM hydantoin is a formaldehyde donor and it is an important ingredient because it helps to prevent the growth of bacteria and moulds. Health authorities and regulators around the world agree that DMDM hydantoin is safe at the levels found in our products, this includes the US Cosmetic Ingredient Review Expert Panel and Europe’s Scientific Committee on Consumer Safety. 

If you would like to find out if your TRESemmé product contains DMDM hydantoin, please check the ingredients list on the product label.

We understand that hair loss can be an incredibly distressing experience.  It can occur for several reasons including hormonal changes, stress, genetic makeup, pregnancy, serious illness, medication, diet, and certain hair styling techniques.

There is no evidence to suggest that DMDM hydantoin - an ingredient widely used in the beauty industry - causes hair loss. Our team of scientific experts rigorously screens each and every ingredient before it goes into our formulations. If we have any concerns or doubts about an ingredient, then we won’t use it in our products. As with any topical product, some people may experience sensitivities to the ingredients used, natural or otherwise. If you are experiencing an adverse reaction, please stop using the product and consult your doctor.

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